Refund Policy

We want you to love your fragrance. If something isn't right, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return for online purchases.

Eligibility for returns

To be eligible for a return, your item must be unopened, unused and in its original sealed packaging, in the same condition you received it. You'll also need the receipt or proof of purchase. For hygiene and safety reasons, opened or used fragrances cannot be returned, unless they arrived damaged or defective.

How to start a return

To start a return, contact us through our Contact page. If your return is accepted, we'll send you return instructions and the address to send your package to. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Opened or used fragrances, sale items and gift cards cannot be returned. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unopened, unused and in its original packaging, with proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at office@essenceroyalfragrances.com.