FAQ
Have a question about a fragrance, your order or the BY RAMAR world? Send us a message and our team will be happy to help.
Products
What is the difference between RAMAR, WOW 25ML and WOW 50ML?
WOW 25ML is our everyday eau de parfum line: compact, easy to carry and inspired by the world’s most loved fragrances. WOW 50ML is our more refined line, with elevated packaging, a higher concentration and four curated collections. RAMAR is our signature line of exclusive, original compositions created for those who want something truly unique.
What does “Inspired by” mean?
Each WOW fragrance is our own interpretation of the scent profile of a well-known designer perfume, so you can enjoy a similar character at a more accessible price. We are not affiliated with these brands, and all trademarks belong to their respective owners.
How long does the fragrance last on the skin?
Our eau de parfums are made with a 20% perfume oil concentration and last 8 to 10 hours on the skin. Each 25ml bottle holds around 236 sprays. Longevity can vary with skin type, climate and how much you apply
How do I choose the right fragrance for me?
Start with the scent families you enjoy most: fresh, floral, sweet, woody or spicy. Every product page lists the top, heart and base notes, and the designer perfume it is inspired by. If you already love a designer fragrance, simply look for its “Inspired by” match in our collection.
Do you offer fragrances for women, men and unisex?
Yes. Our collection includes women’s, men’s and unisex fragrances, from light, fresh scents for everyday wear to rich, warm compositions for evenings and special occasions. You can filter by category on our Perfumes page to find your match faster.
How should I apply and store my perfume?
Spray on pulse points such as the neck, behind the ears and wrists, and avoid rubbing your wrists together, since this breaks down the top notes faster. Store your bottle in a cool, dry place away from direct sunlight and heat, with the cap closed, to keep the scent fresh for longer.
SHIPPING
Where do you ship?
We currently ship to the United States. Shipping options and costs for your location are shown at checkout before you pay.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the shipping method you choose. Enjoy free shipping on orders with 2 or more products.
When will my order be shipped?
Orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You’ll receive an email as soon as your order is on its way
How long does delivery take?
Once shipped, orders usually arrive within 3–7 business days, depending on your location and the shipping method selected at checkout.
How can I track my order?
As soon as your order ships, we’ll send you a confirmation email with your tracking number and a link to follow your package every step of the way.
What if my order is delayed, lost or arrives damaged?
If your package is taking longer than expected, check your tracking link first. If there’s no update, or your order arrives damaged, contact us with your order number (and a photo if the item is damaged), and our team will make it right as quickly as possible.
ORDERS AND PAYMENT
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover, as well as fast checkout options such as Shop Pay, Apple Pay and Google Pay. All available payment options are shown at checkout
Is my payment information secure?
Yes. All payments are processed through Shopify’s secure, encrypted checkout, which meets the highest industry security standards. We never see or store your full card details.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible with your order number and we’ll do our best to update or cancel it. Once an order has shipped, it can no longer be changed.
How do I know my order has been confirmed?
Right after placing your order, you’ll receive a confirmation email with your order number and details. If you don’t see it within a few minutes, check your spam or promotions folder, or contact us and we’ll help.
Still need help?
If you can't find the answer you're looking for, send us a message and the BY RAMAR team will be happy to help.
Contact us